Return & Refund Policy
Thank you for using mindGigs.(“mindGigs”, “Us”, “We” and “our”)
If you are not entirely satisfied with your subscription to a course, don't worry we’ve got you covered. mindGigs is all about the people and we try our absolute best to stand by that statement. We offer our users to ask for a refund and in return what we ask you to give us an honest and a valid reason behind you asking for the refund. It will only take a minute of your time but will help us figure out what made you ask for a refund in the first place. It will help us improve our content, which in turn, will improve your experience the next time you're on our site. Below we have clearly laid out how our refund policy works, so you don't run into any confusion.
Refunds on subscription to video/Audio courses.
You can submit a request for a refund for 30 days.
A refund request will go through the following process:
- You begin by clicking on Ask for a refund at the courses tab on the students dashboard below the course list.
- Select the refund method.
- State the reason for your refund from the drop down menu, if you select another please specify a valid reason.
- submit the request by clicking on Submit request.
Your request might be declined based on the following reasons:
- 1- if you have gone through a large chunk of the course before the request was submitted.
- 2- you have submitted multiple requests for the same course.
- 3- if you have submitted refund requests for a number of other courses.
- 4- if you have stated an invalid reason.
This is to prevent refund abuse and create a more secure ecosystem for our users.
After your request for a refund is accepted your account will automatically be credited with the correct amount. The time taken to process the refund will depend on the payment method you selected.Note: the refund amount can only be transferred back to the account the original purchase was made from.
1- Stripe ( Debit & Credit cards)
If you use Stripe (Debit & Credit cards) to make the payments it will take 5-10 business days for your refund amount to be credited to your account. any payment processing fee and/or charges deducted at the point-of-sale cannot be refunded. if your payment for the course went through a conversion, your refund amount will be converted back to the original currency you initially paid with.
2- Easy Paisa/Jazz cash.
If you use easy paisa or jazz cash to make payments, it will take 1-7 business days for us to refund that amount.
1-to-1 live sessions and live courses.
We don't offer a refund on 1 to 1 sessions and live courses, as it is difficult to account for the time lost by the instructor.
Please note that your return may be subject to any processing fees applicable by the payment method you choose. You have to understand that, although mindGigs is working hard to bring you the best customer service, this is something we have no control over. Rest assured you will receive the agreed amount, after the deduction of course, You also have to understand that the instructor you opt for will have put a lot of work and effort into the course they have prepared for you, so make sure it is for a valid reason before you request a refund.
If you still have any questions and want us to help you out in any way let us know.by call, whatsapp or email.